Privacy Policy

IntroductionOur company, Gratowin Casino, is committed to protecting your personal data and ensuring transparency in our handling of it. This Privacy Policy explains how we collect, use, store, and protect your information when you use our services. It's essential that you understand how we manage your data, so please take the time to read this policy carefully.

Purpose of the Privacy PolicyThis Privacy Policy is designed to inform you about your rights regarding your personal data and how Gratowin Casino handles it. By using our site and services, you consent to the practices described in this policy. We're committed to transparency and want to ensure that you feel comfortable sharing your information with us.

Scope of ApplicationThis Privacy Policy applies to all users of our platform, including those who access our services via desktop, mobile, or other devices. By using our site and services, you agree to the terms outlined in this policy. We reserve the right to update this policy as necessary to ensure compliance with changing laws and regulations.

Consent ClauseBy continuing to use our site and services, you consent to the practices described in this Privacy Policy. This includes the collection, use, storage, and protection of your personal data, as outlined below.

Data We CollectWe collect various types of data from our users, which are grouped into the following categories:

Personal Information:• Name• Email address• Date of birth• Address• Other identifying information

Account Info:• Username• Password• Payment details

Technical Data:• Device info (e.g., operating system, browser type)• IP address• Browser type and version• Cookies

Usage Data:• Site activity (e.g., logins, game interactions)• Login logs• Game data and statistics

How We Use Your DataWe use the collected data for various purposes, including:

• Creating and managing accounts• Processing deposits and withdrawals• Providing customer support• Bonus eligibility and responsible gambling monitoring• Improving the site and personalizing the user experience• Fulfilling legal and regulatory obligations

Cookies and TrackingCookies are small text files that our website stores on your device to enhance user experience, facilitate authentication, and analyze usage patterns. We use different types of cookies:

• Essential Cookies: Required for site functionality (e.g., login, payment processing)• Analytics Cookies: Help us understand how users interact with the site• Marketing Cookies: Used to tailor advertising based on user behavior

You can manage or disable cookies through your browser settings.

Legal Basis for ProcessingWe process personal data under various legal grounds:

• Contractual necessity (e.g., account creation, payment processing)• Legal obligations (e.g., anti-money laundering regulations)• Legitimate interests (e.g., improving the site and user experience)• User consent (e.g., when you choose to receive marketing emails)

Data Sharing and DisclosureWe may share your personal data with:

• Payment processors for financial transactions• Gaming providers to facilitate game interactions• Other third-party services necessary for our operations

Please note that we do not sell your personal data. We may disclose data where legally required, such as in response to a court order or government request.

Data Storage and RetentionWe store personal data securely, adhering to industry standards and regulations. Data retention periods are determined by the following criteria:

• User activity (e.g., account closure)• Legal obligations (e.g., record-keeping for tax purposes)

We maintain secure storage practices to protect your information from unauthorized access.

Security MeasuresTo ensure your data is protected, we employ various security measures:

• SSL encryption for secure online transactions• Access controls and authentication processes• Monitoring for unauthorized access

Your RightsAs a user, you have the following rights under data protection laws:

• Access, update, or delete your personal data• Withdraw consent or object to processing• Contact us to exercise these rights

International Data TransfersWe may transfer personal data outside of your country or EEA. If this occurs, we ensure that the recipient adheres to Standard Contractual Clauses (SCCs) and other relevant safeguards.

Third-Party ServicesExternal links or services have their own privacy policies, which are separate from ours. We're not responsible for external content, so please review those policies directly.

Policy UpdatesWe reserve the right to update this Privacy Policy as necessary to ensure compliance with changing laws and regulations. If we make significant changes, you'll be notified via email or through our site's notifications system. Continued use of our services implies acceptance of these updates.